The Solution Expert

SattvaIT assigns a Solution Expert to each application. This person acts as the primary point-of-contact and technical lead for all activities related to the application. In the first phase of the contract, the Solution Expert assesses the application to determine its architecture, components, and the status of supporting technical material. Missing elements key to the continuing support are resolved, and legacy software is brought into the source control system. Also, the Solution Expert works closely with the client to ensure that he/she (the Solution Expert) is fully trained in the functionality of the application, the usage patterns of the user community, and the details of the operating environment. Upon completion of the startup phase, the Solution Expert's role changes to focus upon:

• Responding to problems as they are reported
• Coordinating development priorities with the client's management team
• Managing changes to the application and ensuring they are implemented properly and completely